Other Resources

The following is a collection of recent tools, resources, articles and literature you may consider as you design provider behavior change interventions to address Expectation, Ability and/or Opportunity barriers. Often, these challenges cannot be addressed solely through SBCC. However, using SBCC to complement the interventions can help make them more successful.  

For example, a program that seeks to address Ability-related gaps through trainings providers in HIV counseling skills could develop complementary SBCC activities to build demand for HIV counseling and testing.

SBCC could complement Expectation-related challenges where FBPs do not understand quality standards or what is expected of them through community mobilization.

Opportunity-related challenges could be complemented by community advocacy to enable resources and health system support for improved CHW integration into the health system. 

Toolkits/Guidance DocumentsKey Background Literature

  1. UNICEF—Community Based Infant and Young Child Feeding, 2010. Support Supervision Module
  2. IPC Toolkit, PSI, Implementation module: Quality Assurance Chapter and Cost Effectiveness Chapter
  3. PSI Provider Behavior Change Toolkit: Support Supervision Tools and Coaching Basics Handbook


  1. Developing and Strengthening Community Health Worker Programs at Scale: A Reference Guide for Program Managers and Policy Makers, MCHIP, 2013
  2. IPC Toolkit, PSI, Implementation module
  3. Social and Behavior Change Communication for Frontline Health Workers, C-Change, 2012
  4. The Balance Counseling Strategy: A Toolkit for Family Planning Providers, Population Council
  5. Provider Behavior Change Communication Toolkit. PSI, 2012: Guidelines for identifying provider needs and creating value propositions (communications and materials development) and Objection handling guidance (communication and materials development)
  6. Supporting Orphans and other Vulnerable Children Through Communication and Basic Counseling. International HIV/AIDS Alliance, 2008
  7. Helping Health Workers Learn
  8. Village Health Team: A Handbook to Improve Health in Communities
  9. Mapping of Training Resource Packages on RH, newborn, child health and adolescent health for CHWs. World Health Organization. April 2014.
  10. We are Health Curriculum. Community Capacitation Center. Available through: CHW Central
  11. A Guide for Training Community Health Workers/Volunteers to Provide Maternal and Newborn Health Messages. Basics, POPPHI. September 2009. CHW Central
  12. Barrier Analysis Facilitators Guide. Food for the Hungry: A tool for improving behavior change communication in child survival and community development programs. 2010
  13. Make Me a Change Agent
  14. Interactive Health Education from NURHI
  1. Meeting the Health Information Needs of Health Workers: What have we learned? M. D’Adamo, et al. Journal of Health Communication: International Perspectives, 17:sup2, 23-29


  1. Developing and Strengthening Community Health Worker Programs at Scale: A Reference Guide for Program Managers and Policy Makers, MCHIP, 2013: Section 3 - CHW Programs in Context and Appendix 1, Case Study of Large Scale Community Health Worker Programs
  2. Open Source Human Resource Information Systems
  3. CRS Guide to Working with Volunteers. Catholic Relief Services, 2012. 
  1. Capacity Project Legacy Site
  2. Scaling up Health workforce Education and Training: A guide for Applying the Bottlenecks and Best Buys Approach
  3. Planning, Developing and Supporting the Health Workforce: Results and Lessons Learned from the Capacity Project, 2004-2009
  4. Strengthening Human Resources Management: Knowledge, Skills and Leadership. J. McCaffery et al. Capacity Project. Legacy Series, 2009