Engaging

Setting Expectations

Integrated programs operate differently than vertical programs in many ways. Those used to vertical programs may not be familiar with some of the realities and requirements unique to integrated programs. Set expectations early – ideally at the opening meeting of the coordinating body, or even before – to avoid conflict at a later point in time. A Memorandum of Understanding (MOU), Terms of Reference (TOR) or another type of joint statement is useful to specify the purpose of the coordinating body, list its members and delineate the body’s roles and responsibilities. All members should sign the statement once finalized to confirm their commitment. Circulate copies of the signed statement to members and organization heads.

Expectations may include: